Returns/Refund Policy 

Cancellation Policy 

• You have the option to cancel your order either before it is dispatched or within 3 hours of placing the order, whichever comes first.

• Additionally, partial cancellations or canceling individual items from the order after it has been placed is NOT permitted. To initiate a cancellation, kindly write to us at hello@ri8glow.com and submit your request.

• For prepaid orders that are canceled within three hours of placing the order on the website, a full refund shall be initiated. The refund process will take approximately 5-7 business days, only after the cancellation request has been duly processed by our team.

• Please note that we cannot accommodate order cancellations after delivery due to hygiene reasons.

 

Right glow India private limited reserves the right to refuse the transaction or delay the refund process by 3-6 months for users with a prior history of questionable charges such as cancellation of bulk orders/ orders and such cancellation has occurred more than once.

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Damaged Products 

• In case of damaged products, in order to request a replacement or refund, you are required to report the issue within 24hrs of product delivery by dropping a note to hello@ri8glow.com. You will have to share a picture clearly highlighting the damage.

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